[Hi! IF you came looking for insight into the rebounding world economy, you are looking for Dead Cat Bounce. This post is about IT project management. But thanks for dropping in! If you are interested in IT, please take a look around]
Operational readiness of new and improved services ensures a smooth transition from Project to Production. ITIL talks about it in a number of places, but I think Operational Readiness needs to be recognised as a practice in its own right, like any other ITIL "process". OR is not (just) about being a gatekeeper to Prod: it's about ensuring readiness throughout the lifecycle. OR provides a positive benefit for the customers, projects, development, and operations.